How I work.
I believe in getting people to interact with experiences as quickly as possible, replacing static wireframes and screens with prototypes and physical artefacts that people can engage with to provide immediate, meaningful feedback.
Listen
I believe the most important part of defining any experience is research. Knowing the end user, empathising with them and fully understanding the problem you are looking to solve is key to delivering experiences that have meaningful impact.
Understand
Gathering research is key but what really matters is how you interpret and understand the material. So often in design we do the research but then use it just to validate our own ideas, I like to take research and analyse it fully to break open the issues and identify the opportunities.
Create
Getting an idea or potential solution into the hands of the user is the most effective way to really understanding what works and what doesn’t. I try to get to building products or experiences as soon as possible so as to generate actionable insights and learnings from users early on.
Test
The best way to assess the success of an idea or experience is to get real, meaningful feedback as early as possible, using that feedback to drive iterative change helps save resources and delivers more useful, more success products and services.
“Kieran’s insight, client focus and design knowledge paired with passion for the topic makes him a great partner and a pleasure to work with.”
Urs Lichtenberger
Head of Client Platform
“Kieran has become a key reference whenever we discuss best practice user experience and supporting the customer journey.”
Kathy Awanis
Senior Vice President, Direct & eBusiness Asia
“Kieran is the embodiment of a true natural leader. His innate ability to lead by example, is only rivaled by his unyielding support of one’s professional success and development. His cool demeanor is well received by the people he manages, and by clients.”
Kaleeta McDade
Experience Director“The great customer sales journey that we have today is because of Kieran’s creative talents and leadership. The UX component was the best collaboration of the project and that was because of him and the way he led his team.”
Michael Koutouridis
Assistant Vice President, Product Marketing & Development
“Kieran is immensely multi-talented across the UI / UX domain, a great communicator, positive and reliable. He is also great at establishing rapport with teams and clients, and creating a safe environment where creativity can thrive.
Kai Winnem
Head of Projects“Kieran is a real pleasure to work with, not only a super talented Creative Director, but a calm presence who leads his team to get the best results.”